Help

There are several ways to browse:

  • Complete the Skinsmart Assessment and Dr Kesiree Naidoo will recommend products suitable for you
  • Click on Shop Skin Care where you can :
    • shop by brand – click on the brand for further product
    • shop by skin type – click to see products Dr Naidoo recommends for your skin type
    • shop by skin concern – click to see products Dr Naidoo recommends for your skin concern
    • shop by product categories – click to see a full list of products on offer for that category
    • shop by active ingredient – click to see full list of product per main active ingredient
    • shop for men – all the products are unisex, however this category includes products specifically for men eg razor rash
    • shop for pregnancy – this category recommends products specific to assist during pregnancy, when one might develop a skin concern as a result of hormone fluctuations. This category excludes products containing active ingredients that are not suitable for use during pregnancy.
    • shop for teenagers – click to see a full list of products suitable for teenagers.
  • Save products to your wishlist – Click on the heart icon next to the Add to cart button to add the item to your wishlist
  • Select your products and click the Add to Cart
  • You can add multiple items to your cart before proceeding to payment.
  • Once you are ready to pay for the items in your cart, click on the cart iconon the top right hand side of the page.
  • All the items you have put into your shopping cart.
  • If you have changed your mind about a specific item, simply click Remove to remove the item from your cart.
  • If you’re happy with your choice, you can click proceed to checkout
    • If you are not yet a Skinsmart member you will need to register.
    • If you’re an existing customer, simply log in to your account using the email address and password used when you set up your account.
    • If you are logged in you will be presented with your shopping cart items.
  • Enter your delivery address, bearing in mind that Skinsmart only delivers during business hours.
  • Select your delivery optionper the Delivery Policy [link to policy].
  • Finally, select your preferred method of payment and click on place order now.
  • We will send you an email confirming your purchase!

Contact orders@skinsmart.co.za with any queries regarding your order.

We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology and payment can be made either via

  1. debit card
  2. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the purchase price/amounts concerned. If we do not receive authorisation your order for the products will be cancelled.
  3. Instant EFT.

A link will take you to a secure site to settle the total due for your purchase.

We will send you an email confirming your purchase!

Contact orders@skinsmart.co.za with any queries regarding your order.

  • How do I use a gift voucher or discount voucher code?

Voucher or Coupon codes can be entered as part of the checkout process. Enter your coupon code into the field.

  • How is my payment secured?

All transactions are encrypted using appropriate encryption technology

Refer the Delivery Policy and Information section

Go to My Account and

  • Select Orders on the top left-hand side of the page to see orders
  • Select Track my Order to track order status

To update your contact details:

  1. Login to “My Account”, click on “Edit Address” tab, select Edit next the the billing details and enter your new details and press the “Save Address” button.

You can edit your Delivery Address, or add additional delivery addresses by clicking on the “Edit Addresses” tab within the My Account section of the site.