Delivery Policy

Skinsmart will deliver your order to you as soon as reasonably possible.

  1. Skinsmart offers 2 (two) methods of delivery of products for delivery in South Africa. You may elect delivery in South Africa via:
    1.1. Courier to a physical address in South Africa; or
    1.2. Self-collection at Suite 2034 Vincent Pallotti Hospital, Alexandra Road Pinelands, Cape Town. Please refer to South Africa Delivery terms below.
  2. For deliveries outside of South Africa, Skinsmart only offers self-collection from Suite 2034 Vincent Pallotti Hospital, Alexandra Road, Pinelands, Cape Town. Please refer to International Shipping terms below.
  3. Where it accepts your order, Skinsmart will deliver the products to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the products during the Delivery Period. You may then, within 7 days of receiving such notification, elect whether or not to cancel your order for the products. If you elect to cancel your order, we will reimburse you for the purchase price.
  4. Skinsmart’s obligation to deliver a products to you is fulfilled when we deliver the products to the physical address nominated by you for delivery of the order or the products are collected from the nominated collection point. Skinsmart is not responsible for any loss/damage or unauthorised use of any products after delivery to the physical address nominated by you or you have collected the products from the nominated collection point.
  5. Delivery is free for purchases in excess of R650 and a flat courier fee applies to orders below R650.

Deliveries within South Africa

  1. Skinsmart offers free delivery for all orders over R650.
  2. All orders below R650 will be charged a flat fee of R100.00
  3. Please allow 2-4 business days for order processing, if you need your order urgently please contact info@skinsmart.co.za and we will do our best to get your order to you in time.
  4. Delivery times are based on information from our delivery partners and are subject to delay due to causes outside of our control.

Deliveries outside South Africa

  1. For deliveries outside of South Africa, Skinsmart only offers self-collection from Suite 2034 Vincent Pallotti Hospital, Alexandra Road, Pinelands, Cape Town.
  2. Please arrange your own delivery company to collect the order from Suite 2034 Vincent Pallotti Hospital, Alexandra Road, Pinelands, Cape Town during 09h00 and 16h30, Monday to Friday.
  3. We will send you an email to advise you when the order is ready for collection.
  4. Please contact us at info@skinsmart to advise date and time the courier will collect your order.
  5. Before ordering please check your country’s customs/ import policies. Any customs taxes or charges are the responsibility of the recipient and must be paid by recipient. Skinsmart has no control over these charges and cannot predict what they may be.

 

For any additional queries, please feel free to contact us at info@skinsmart-co-za